Privacy Policy
Your Privacy Matters
At Dependable Heating and Cooling, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect information when you visit our website, contact us, or make a purchase.
How It Works
We collect information only when you voluntarily provide it to us. This may include your name, email address, phone number, billing details, and any information submitted through contact forms or during the checkout process.
If purchases are made through our website, payment information is collected and processed securely by third-party payment providers. Dependable Heating and Cooling does not store credit card or banking information on its servers.
How We Use Your Information
The information we collect may be used to:
• Respond to inquiries or service requests
• Process orders and transactions
• Communicate about appointments, estimates, or purchases
• Provide customer support
• Improve our services and website functionality
We do not sell or rent your personal information.
Website Usage Information
Our website may collect basic, non-identifying information such as browser type, device type, or pages visited. This information is used only to understand how our website is used and to improve performance.
Cookies
Our website may use cookies to support basic functionality and improve user experience. Cookies do not personally identify you. You may disable cookies through your browser settings, though some features of the site may not function properly.
Third-Party Services
We may use trusted third-party services to operate our website, process payments, manage orders, or support communication. These providers receive only the information necessary to perform their services and are required to protect your information.
Data Security
We take reasonable steps to protect the information you share with us. While no website can guarantee complete security, we use standard safeguards to help protect your data.
Cookies
Our website may use cookies to support basic functionality and improve user experience. Cookies do not personally identify you. You may disable cookies through your browser settings, though some features of the site may not function properly.
Your Choices
You may contact us at any time to request updates to or removal of your personal information, subject to applicable legal or business requirements.
Changes to This Policy
This privacy policy may be updated as our website, services, or tools change. Any updates will be posted on this page.